I'm Heartsick!
I've had my DeLonghi Esclusivo coffeemaker for exactly 3 months. It brewed the best tasting coffee I've ever had. It was my favorite coffee maker by far for the following reasons: Coffee is delicious -slow brewing permits a more robust coffee. Small footprint on my counter. Stylish design. VERY easy to program and use. Large opening through which to pour water. Charcoal filter to purify water. Automatic shut off. Caraffe has large opening for easy cleaning. NON-DRIP POURING!! I was in heaven with this coffeemaker and knew I'd found the perfect one. (I've had many in my lifetime.)
Unfortunately, two days ago, the plastic surrounding the hot plate began to melt. The vendor from whom I purchased it has already refunded my money and has asked me to return it. I will NOT purchase another one for fear of fire hazard. This coffeemaker would have received 10 stars from me had it not begun to melt itself to death. For this reason, I'm heartsick.....it WAS the perfect coffeemaker.
What is not to like?
Easy to use, attractive design, makes aromatic hot coffee. I like the aroma function that brews the coffee slower and uses the "shower head method" to better soak the coffee grounds while brewing. As long as the machine doesn't break down, the 5 stars will remain. Silly me, I thought maybe was made in Italy, but no, made is China. I bought this because of good price, free shipping and attractive design. It has more pluses than that. It is a good buy!
Broken in 9 months, poor customer service
I purchased this coffee maker in December 2009 and it worked well for a whopping 7 months. My son threw it in the trash but I remembered that it had a one year warranty so I dug it out of the garbage can. The piece needed to stop the water from dripping all over the counter is on backorder. I understand that backorders happen, but a 3 month backorder is unacceptable.
I spoke to Bev in customer service and she was as useless as you-know-what on a bull. She said that the part wasn't necessary to operate the coffee maker. I suppose she's correct, IF you prefer licking your morning coffee off of the counter top instead of sipping it from a cup.
Since my machine has been inoperable for three months, and there is no date in sight for the part's arrival, I suggested that they send me a new one. Request denied. I later suggested that they should extend my warranty since my 12 month warranty has turned into a 9 month warranty since the part is on back order. Request...
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